Always watching
Every device and server monitored around the clock, with instant alerts the moment something goes down and early warning on failing hardware — a dashboard your technician actually watches.
A person answersNo ticket queue
On-site & remoteWhichever is faster
Backups get testedRestores, not rumours
Open 7 days6 AM – 9 PM
The old way is backwards
Most IT support waits for something to break
By then you are already losing time, money and patience — hunting for a number, waiting on hold, explaining the same thing again. We built our own software so that almost never happens.
We install our lightweight agent
It runs quietly on every device we manage — PCs, laptops, servers. You will not notice it is there. That is the point.
It watches and heals, 24/7
Failing drives, low disk space, broken updates, stuck services, security gaps — flagged the moment they appear, and very often fixed automatically before you ever see them.
Need a human? One click.
A Get Help button lives in your taskbar. Chat, ticket or instant remote session — with your machine’s details already attached, so you never have to explain a thing.
Our own software, built for this
What the Support Desk does for you
This is not an off-the-shelf tool with our logo on it. We built it, we run it, and every feature below exists because a Bakersfield customer needed it.
Fixes itself
The platform does not just alert us, it acts: repairs Windows Update, clears print jams, restarts stuck services, frees disk space and keeps patches current — so the small stuff never reaches you.
Help, one click away
The Get Help button on every managed PC opens chat, a ticket or a secure remote session instantly — with a full snapshot of the machine attached, so fixes start immediately.
Actively protected
Antivirus, firewall and encryption watched continuously across every device. Threats quarantined, risky installs and USB drives blocked on request, and phishing-awareness tests to keep your team sharp.
Backed up & recoverable
Optional cloud backup with daily or hourly protection and version history. Your data restorable, not just “hopefully backed up.”
Clear & simple
Tiered monthly plans, transparent scheduling, invoicing and service history — and no payment is ever taken online without your approval.
The difference
The old IT guy vs. the Kalieb Designs way
Most IT is reactive. Ours is proactive and automated: fewer problems, faster fixes, and IT you never have to think about.
| The old way | The Kalieb Designs way |
|---|---|
| You notice the problem first, then call | The software notices first — often it is already fixed |
| Wait on hold, explain the issue, book a visit | One click from your taskbar, device snapshot sent automatically |
| Someone drives out for things that could be remote | Instant secure remote support plus automated self-healing |
| Security is “we installed antivirus once” | Antivirus, firewall and encryption watched live, fleet-wide |
| Surprise bills, unclear scope | Simple monthly plans — nothing charged online without approval |
| Available 9 to 5 | On the desk 7 days a week, 6 AM – 9 PM |
Plans
From essentials to fully managed
Four tiers, one honest recommendation. Every tier includes everything below it; the top adds a direct priority line to your technician.
Bronze
The essentials: monitoring, automated maintenance and the Get Help button on every device.
Silver
Adds live security watching, patching kept current, and priority scheduling when you need hands.
Gold
Adds cloud backup with version history and scheduled deep maintenance across the fleet.
Diamond
Everything above, fully managed, with a direct line to your technician — no queue, no triage.
Why it works
One company for the cable and the computer
When the network is slow, the IT company blames the cabling and the cabling company blames the network. If we ran the cable, terminated it, tested it and configured the switch, that conversation never happens.
Add the Support Desk on top and you get one number to call — and most of the time, no reason to call it.
- Workstations & servers
- Support Desk monitoring
- Backups that get tested
- Email & accounts
- Network management
- Remote support
- New office fit-out
- Managed maintenance plans
In their words
What business customers say
★★★★★
Connecting all of our iMac computers to a wired network was the best thing I could’ve done for our business, and I’m glad I had Kalieb do it, because our set up required sending wires and routers to multiple rooms in a large building. The Wi-Fi just wouldn’t reach all the rooms. Everything is so much faster now.
InMotion Photo Cinema
★★★★★
Extremely professional, responsive and knowledgeable. Had other audio/visual companies look at my TV issues without solutions. Kalieb within 15 minutes found the issue, corrected it, and didn’t charge for a small item that needed replacing. Look no further if you have any audio/visual issues.
Gary Riebesell
★★★★★
Excellent service. Called Kalieb Designs around 10 in the morning to inquire about their TV mounting services. He was very quick to respond and was able to come in to set up my TV and sound bar the same day. Work done is very professional and neat; definitely satisfied with the results. Price is also reasonable. Highly recommended!
Sarah Bajo
Before you switch
Support Desk questions
What exactly is the Support Desk?
It is software we built and run ourselves — not an off-the-shelf product with our sticker on it. A small, lightweight agent runs quietly on every device we manage, watching health around the clock: failing hard drives, low disk space, security gaps, stuck services, broken updates. Most of what it finds, it fixes automatically. The rest comes to us before it becomes your problem.
Will the agent slow my computer down or spy on me?
No on both counts. It is deliberately lightweight, and it watches the health of the machine — disk, updates, security, services — not your files, your email or what you type. Its job is to keep the computer running, not to look over your shoulder.
How do I get help when I need a person?
Every managed PC has a Get Help button right in the taskbar. One click opens chat, a ticket or a secure remote session with us — and it sends a snapshot of the machine’s state along with it, so you never have to read error messages down the phone.
Do you take payments automatically?
Never without your approval. Plans are simple monthly amounts, upgrades are always approved by you first, and no payment is taken online without your say-so.
What does it cost?
Plans run in tiers from essentials up to fully managed with direct-line priority. Which one fits depends on how many devices you have and how much you want off your plate — call and describe the setup, and we will recommend the right tier honestly, including the cheaper one if that is genuinely what you need.
Do you support Mac as well as Windows?
Both. One of the reviews on our site is from a photography studio running a building full of iMacs on a network we wired.
Do you still do one-off fixes?
Yes. Plenty of customers call us when something breaks and that is fine. The Support Desk plans exist for people who would rather problems got caught before they notice them.